Communications Operations Supervisor - City of Birmingham

TARGET CLOSE DATE:

05/22/2026

PAY GRADE:

Grade 17

TYPE:

Full time

JOB SUMMARY:

The City of Birmingham is seeking a well-qualified and motivated Communications Operations Supervisor. This role is responsible for the oversight and management of a communications center that operates 365 days a year, handling incoming calls from the public, internal staff, and other entities and dispatching staff, crews, and equipment. Employees in this job class have considerable experience in the operation of various communication equipment, technology, and software systems. A Communications Operations Supervisor tracks the location of crews and equipment, ensures work orders are properly documented, enters information into databases, and monitors progress on special projects. Work in this job class requires independent judgment in setting priorities, reporting to management, and ensuring adequate staffing for all applicable shifts. The Communications Operations Supervisor performs work in a call center setting and supervises other communications staff.

COMPENSATION & BENEFITS:

The City of Birmingham provides competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more. The pay range for this job is presented below:


$38,979 - $60,486

MINIMUM QUALIFICATIONS:

The following are job-related qualifications that are required for employment consideration for this position:

• Experience working as an operator in a communications center, call center, or similar environment.

• Experience using software to monitor and manage calls and track service requests or personnel.

• Willingness to work any day, any shift, and overtime.

PREFERRED QUALIFICATIONS:

The following are job-related qualifications deemed desirable by the City of Birmingham. These qualifications may be considered by a hiring agency when reviewing applications and inviting candidates to participate in subsequent steps in the selection processes.

• Significant experience using software programs that create and track service requests and resource utilization.

• Supervisory experience, preferably in a call/dispatch center environment.

TYPICAL JOB DUTIES:

• Provides interactive external and internal communication and administrative services by handling customer needs, processing service requests, dispatching crews, monitoring ongoing field activities, and maintaining documentation.

• Provides service to internal and/or external customers.

• Engages in activities designed to ensure professional development, awareness of developments in the field, and knowledge of relevant practices, rules, laws, policies, and/or guidelines.

• Supervises staff by assigning and distributing work, directing staff in their job duties, monitoring progress of work, providing feedback and/or training.

• Oversees and evaluates work unit by monitoring work flow, status of field units, adherence to procedures, interacting with internal/external entities, planning, keeping management informed, and preparing routine reports.

• Communicates with other departments (e.g., police) or outside entities (e.g., power company) to request assistance and/or advise on situations (e.g., traffic hazards, downed powerlines, or completion of field work).

• Dispatches service requests to field personnel.

PHYSICAL DEMANDS:

Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods. May involve occasional light lifting of items or objects weighing up to 25 lbs.

WORK ENVIRONMENT:

Work is conducted almost exclusively indoors in a call center setting. Work involves use of standard office equipment, such as computer, phone, copier, etc. Job may require working holidays, overtime (e.g., in the morning, during lunch, or after normal working hours), and/or nights.

EEO STATEMENT:

The Personnel Board of Jefferson County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment with the Personnel Board of Jefferson County, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  Each Merit System member city/agency operates its own equal employment opportunity policies available on the individual city/agency website.

ACCOMMODATION:

NOTE:

This job posting may close before, or be extended beyond, the listed Target Close Date based on the employment needs of the Merit System. More detail regarding this job is available by clicking Apply.

DISCLAIMER:

This job posting is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required for this position and may be changed at the discretion of the Personnel Board at any time.